UK Leads Europe in IT Automation, However Key Challenges Persist


The U.Okay.’s place as a monetary providers hub places it forward in enterprise-wide IT automation, says Pink Hat. However abilities shortages stay a difficulty for all IT leaders surveyed.

Greater than 1 / 4 of U.Okay. companies have automated IT processes throughout the group, in line with a brand new survey from Pink Had — placing them forward of their European counterparts in Germany (18%), Spain (16%) and France (12%).

Pink Hat’s report, Thriving by way of change with enterprise-wide IT automation, surveyed 1,200 IT leaders within the aforementioned 4 nations concerning the position of automation of their companies and the challenges they confronted in adopting new applied sciences.

It discovered that 27% of U.Okay. firms have achieved “enterprise-wide automation,” outlined by Pink Hat as automation of probably the most precious IT processes resembling community configurations, firewall guidelines, safety insurance policies and cloud orchestration. This was in comparison with solely 18% of IT leaders — together with IT managers, IT administrators, CTOs and CIOs — throughout all areas who had achieved the identical.

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U.Okay. bolstered by standing as a worldwide monetary hub

Richard Henshall, director of product administration for Pink Hat’s automation platform Ansible, credited the U.Okay.’s place as “a worldwide hub for monetary providers” for its progress in attaining enterprise-wide automation, which he mentioned had fostered a “distinctive mix of innovation, effectivity and numerous international affect,” within the U.Okay. IT trade.

“These elements have catalyzed the adoption of superior applied sciences resembling automation, resulting in speedy deployment of high-speed manufacturing processes and integration of Fourth Industrial Revolution applied sciences throughout the U.Okay.,” Henshall advised TechRepublic through e-mail.

He added, “This strategic adoption has emphasised workforce improvement as companies more and more recognise the financial advantages and productiveness enhancements, from upskilling or retraining staff for the digital period.”

In line with Pink Hat, most U.Okay. firms have an automation technique and are working in the direction of it. Twenty-nine p.c mentioned they have been on the trail to enterprise-wide automation, whereas 25% have an automation technique however haven’t but began automating duties. Simply 4% of U.Okay. survey respondents mentioned they haven’t automated any processes and don’t plan to.

Different U.Okay.-specific findings by Pink Hat embrace:

  • Thirty-three p.c of U.Okay. IT leaders surveyed whose organizations haven’t but achieved enterprise-wide IT automation imagine that, with out it, they received’t be capable to undertake new applied sciences resembling generative AI.
  • Thirty-six p.c of U.Okay. IT leaders surveyed imagine liberating up time for inventive and strategic considering is the highest good thing about enterprise-wide IT automation.

SEE: Isambard-AI: UK’s New £225m AI Supercomputer to Be Among the many World’s Quickest (TechRepublic)

Automation means various things to completely different firms

The report famous that enterprise-wide automation can look completely different in line with the person group and its priorities, and “doesn’t essentially imply all processes are automated” — solely probably the most precious.

Whereas all survey respondents acknowledged the advantages of automation (Determine A), resembling a greater buyer expertise (33%), increased income/gross sales (30%) and extra productive groups (28%), 1 / 4 of respondents mentioned they don’t have an automation technique in place.

Of the 82% of respondents who mentioned they haven’t achieved enterprise-wide IT automation, frequent boundaries embrace not having the abilities to implement automation (29%), limitations within the group’s tech stack (28%), and considerations concerning the cybersecurity implications of automation (28%).

Determine A

Customer service and experience, higher sales and increased productivity were given as the biggest benefits of automation.
Customer support and expertise, increased gross sales and elevated productiveness got as the largest advantages of automation. Picture: Pink Hat

SEE: Software program Automation Coverage Tips (TechRepublic Premium)

The most important challenges for these IT leaders

For IT leaders within the U.Okay., a scarcity of expertise was cited as the largest problem for his or her enterprise, reported by 27% of U.Okay. respondents.

Within the different areas, the highest challenges reported by the IT leaders (Determine B) in these nations are:

  • France: Cybersecurity threats (42%).
  • Germany: Siloes within the enterprise inflicting inefficiencies (29%).
  • Spain: Compliance with authorities rules (23%).

Determine B

Top challenges to automation according to country and job title.
Prime challenges to automation in line with nation and job title. Picture: Pink Hat

Throughout all IT leaders within the U.Okay., France, Germany and Spain, the largest challenges dealing with companies are cybersecurity threats (26%), inefficiencies brought on by departmental IT siloes (23%) and maintaining with the tempo of technical improvement (22%), in line with Pink Hat’s survey (Determine C.)

A scarcity of expertise (22%) and an lack of ability to retain high quality expertise (22%) have been ranked because the fourth and sixth largest challenges cited by IT leaders, respectively.

Henshall mentioned: “The massive problem we see affecting organizations in the intervening time is the abilities scarcity. There’s a lack of the data companies have to develop in a interval of speedy tech evolution. At our 2023 Pink Hat Summit, ‘folks’ have been the premise of 95% of the conversations happening: The place do I discover the suitable folks? How do I upskill them inside my group? And the way do I encourage wider groups to embrace change?”

Determine C

IT leaders say cybersecurity, departmental silos and the pace of innovation are the main challenges facing their businesses today.
IT leaders say cybersecurity, departmental silos and the tempo of innovation are the principle challenges dealing with their companies in the present day. Picture: Pink Hat

Prime challenges per job title

The highest challenges cited by respondents additionally various in line with their position throughout the group. These embrace:

  • IT supervisor: Cybersecurity threats (28%).
  • IT director: Lack of expertise, cybersecurity, departmental silos (25%).
  • CTO: Cybersecurity threats (28%).
  • CIO: Finances cuts (30%).

Resistance to automation might be solved with correct change administration

Pink Hat’s report indicated that IT leaders really feel staff are hesitant to adapt with the occasions, at the same time as companies are dealing with abilities shortages.

When quizzed on their groups’ openness to adopting new applied sciences or processes, 92% of IT managers urged staff are reluctant to vary. Driving elements for this perceived reluctance embrace a scarcity of time to implement automation (45%), feeling overwhelmed by overly complicated or technical modifications (40%), and the concept that groups “would moderately do their very own factor and don’t need to be advised what processes or know-how to make use of” (39%).

When requested about finest practices for efficient change administration (Determine D), IT leaders cited the necessity to clearly define the advantages of change all through a change course of (32%), giving groups related training and abilities coaching (31%) and involving groups in all the change journey (29%).

Determine D

Best practices for successful change management, according to IT leaders.
Greatest practices for profitable change administration, in line with IT leaders. Picture: Pink Hat

SEE: 5 Greatest Change Administration Software program of 2023 (TechRepublic)

“Automation ought to be a collaborative and agile motion; folks must be enabled and motivated from the beginning and constantly engaged,” Henshall mentioned in a press launch. “And whenever you allow folks to make use of AI, massive knowledge and the cloud in a significant method, their sense of function and delight will increase — it fuels a virtuous cycle.”

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