Push Notification Greatest Practices: 7 Questions Designers Ought to Ask

Push notifications are among the many most potent instruments that cellular app designers have for speaking with customers. When apps ship these brief messages, they pop up on gadgets—even with the display screen locked—making them virtually unattainable to disregard. Media organizations use push notifications for breaking information; a metropolis may ship one to warn residents of a storm. They’re additionally a good way for a model to alert prospects a couple of new product function or nudge them to make a purchase order.

Though push notifications will be despatched to internet browsers, desktops, and wearable gadgets, they’re mostly despatched to cellular gadgets. As a result of these messages interrupt customers and, in lots of circumstances, talk urgency, they have to ship well timed or actionable content material. Following finest practices may also help you create compelling messages that attain customers on the proper second. Listed below are seven essential questions to think about when designing cellular app push notifications.

1. Ought to Your Message Be a Cellular Push Notification—or One thing Else?

Earlier than you ship a notification, think about whether or not it may be extra applicable to ship an e-mail or textual content as an alternative.

SMS messages are finest for time-sensitive or essential info. An airline, for example, ought to use SMS messages to speak gate or schedule adjustments since a cellular push wouldn’t attain passengers who’ve notification permissions disabled. SMS messages are additionally higher for info which may should be accessed later, equivalent to an order affirmation, since cellular app push notifications are simply cleared with a single faucet and are sometimes unretrievable.

Cellular push notifications are efficient for delivering essential however non-urgent info, equivalent to an announcement a couple of sale or a request that customers comply with new app permissions.

2. Did You Request Permission to Ship a Push Notification?

Many apps ask for permission to ship notifications instantly after set up. This is smart if reminders are important to an app’s person expertise—for example, to be efficient, habit-tracking apps have to frequently nudge customers. However usually, it’s truly finest to attend to ask for permission till somebody has used the app a number of occasions and seen the worth it offers. Ready additionally prompts the reciprocity precept: Customers usually tend to really feel obligated to grant permissions as soon as they’ve used the app.

While you ask for permission, be clear in regards to the content material the app will ship, equivalent to value adjustments, new function updates, or private milestones. Make the request in context; if somebody is trying on the app’s sale part, for example, ask permission to ship low cost codes.

And though you wish to hold customers engaged, it’s best to make notifications simple to disable. In iOS, customers can flip off notifications for apps when a message seems. Nonetheless, it’s a superb apply to permit customers to show off notifications within the app’s settings as effectively.

A blue illustrated mobile phone with a screenshot of a push notification from Starbucks, which is labeled “time sensitive” and reads “Add (or adjust) a tip for your baristas on your order receipt.” Under that it reads, “Leave on Time Sensitive notifications from Starbucks? This allows Starbucks to deliver important notifications immediately.” Below are two buttons that read “Leave On” and “Turn Off.”
iOS offers app customers the choice to show off push notifications from the notification itself.

3. Does the Notification Ship Personalised Worth to the Consumer?

Personalised push notifications have a 259% larger engagement fee than notifications that aren’t customized, based on the customer-messaging platform OneSignal. Right here’s the best way to tailor messages so customers really feel such as you’re sending content material particularly for them.

Location-Particular Push Notification

Sending notifications to individuals whose GPS signifies they’re in a selected space—also called geofencing—will be an efficient personalization technique, particularly for apps that crowdsource critiques for native companies and companies. As an example, a ride-hailing app may ship a push when it sees {that a} person is at an airport, or an app like Yelp may suggest a restaurant when it detects {that a} person is in a brand new metropolis.

Cart Abandonment Push Notification

Current analysis suggests that just about 70% of consumers abandon their on-line carts earlier than finishing a purchase order. Commerce platform supplier Kibo analyzed its buyer knowledge and located the cart abandonment fee is round 75% on tablets and simply over 80% on cellphones. Retailers usually ship e-mail reminders when consumers go away objects of their carts, however push notifications are 37% simpler at engaging prospects to revisit a purchase order, based on OneSignal.

Make follow-up messages extra private by providing discounted transport since virtually half the consumers who abandon carts achieve this as a result of transport prices are too excessive. Additionally, embrace the product’s identify and picture to help in recall.

Motivational Push Notifications

Motivational push notifications are an efficient method to hold individuals engaged with merchandise that assist them meet private targets, equivalent to finance or well being and health apps. Think about sending a push notification when a person signifies they wish to full a process at a selected time or interval.

So as to add customized worth, you may ship notifications that encourage customers to maintain going when their exercise lags or that congratulate them after they’ve reached a milestone. Putting the fitting tone is important; for example, a disapproving voice is prone to alienate individuals in a health-related app.

Four motivational and one informational push notifications from the exercise app Fitbit. They read, “Almost to your 5 day Exercise Goal! You’re in it to win it;” “Your Sense battery level is low;” “Nailed it! You met your step goal for today;” “Almost there! Get 1,286 steps more to hit your daily goal;” and “Almost there! Get 504 steps more to hit your daily goal.”
Motivational push notifications may also help customers obtain targets and likewise hold them engaged along with your app.

4. Is the Message Concise, Exact, and Easy?

When you’ve determined a message warrants a push notification, there are steps you may take to make it profitable. The precise variety of characters allowed in a push notification varies throughout cellular gadgets and working methods, however you will have restricted area to seize your reader.

The physique of the message ought to use brief, declarative sentences and keep away from jargon since some prospects is probably not native audio system of the language your notifications use. In case your message features a name to motion, use an lively verb, equivalent to “full” or “ship.” A Groupon message that reads “Redeem sitewide code SALE3 by TONIGHT,” is brief, begins with a call-to-action verb, and features a deadline. It additionally makes use of selective capitalization, a method that makes it simple to scan textual content.

Guarantee your advertising and marketing microcopy communicates the purpose whereas staying on model. Make it engaging, but when it’s a gross sales notification, watch out to not be too pushy. Elevating a query or making a thriller can encourage click-through. Huge-box retailer Kohl’s has performed this in a push message that reads: “Will you get 40%, 30%, or 20% off? Verify the app to disclose your thriller financial savings.”

Not all push notifications use headlines, and a few organizations that achieve this repeat the corporate identify of their headlines. Each methods are missed alternatives. Use the headline to inform recipients exactly what the push is about. An Instacart notification whose headline tells customers to “Attempt contactless supply” makes the message abundantly clear, and an Uber headline that reads “Price your journey” offers customers a selected motion merchandise.

An illustration of a blue mobile phone, with an image of a push notification from Uber. The headline reads “Rate your trip” and the body reads “Thanks for riding with Mary! Please rate your trip, and you can also add a tip.”
Together with a headline, particularly with a name to motion, makes a push notification scannable and instantly lets the person know the intent of the message.

Deep hyperlinks cut back friction and enhance conversion by taking customers to a precise location inside an app the place they will reply to a push notification’s name to motion.

At an organization I labored with, we discovered the significance of deep hyperlinks once we observed that customers would delete our app after receiving a push notification. Our notifications linked to our homepage, which didn’t point out the affords that our push messages promoted. As soon as we began deep linking, engagement soared.

To take deep linking a step additional, think about sending push notifications that deliver customers to a checkout web page that’s auto-populated with the objects you need them to buy. In e-commerce, the less steps a buyer has to take, the much less seemingly the prospect of cart abandonment.

Whereas deep linking is widespread at massive organizations, equivalent to main information retailers and e-commerce websites, it requires further steps on the again finish, so you will have to advocate for it in case you’re designing an app for a smaller firm.

6. Did You Select the Greatest Supply Methodology for the Push Notification UX?

Sometimes, customers consider push notifications as banners on their lock screens. Nonetheless, it’s best to provide customers the choice to obtain badge notifications, an indicator within the nook of the app icon, to allow them to evaluation all messages directly fairly than receiving a banner notification about every. When implementing badge notifications, take note of shade; crimson is commonly related to stress and alarm, whereas blue and inexperienced are thought of calming. Alerts are another choice for push notifications; they’re just like banners, however require person motion to dismiss.

Outline drawings of three mobile phones. The one on the left shows a blue banner mobile app push notification with the word “Hello!” The second shows a blue app icon that stands out amid the others, which are gray. In the upper right corner of the icon is a red badge notification with the number two. The third shows a  banner on a lock screen. It has a headline that reads “ID Verification Code,” and beneath it reads: “Enter this verification code on the web to sign in. Don’t share it with anyone. 121 121.” Beneath that is an OK button that the user has to push to dismiss the alert.

Push notifications that seem on cellular system screens will also be paired with sound. Sound-based push notifications will also be used on their very own, however sound is often mixed with different notifications. It may be tempting to get inventive with sound, however be aware. At a trucking firm I labored at, the push notification sound was a honk, and drivers discovered it distracting. We discovered that we needed to enable customers to set the sound to vibrate. Relying on whether or not the push notification is for iOS or Android, you could possibly customise the sound based on the kind of message you’re sending.

7. How Many Push Notifications Has the App Already Despatched, and When?

Managing the frequency and cadence of the cellular app push notifications you ship is essential. Too many or a number of in a row can lead customers to disengage.

The variety of push notifications your app ought to ship varies extensively based on the kind of product you’re designing. As an example, media and sports activities retailers ship extra updates than retail corporations, which ship a mean of two dozen a month on the excessive finish, based on 2021 analysis by cellular app expertise firm Airship. Analysis by assist desk software program firm HelpLama discovered that 43% of customers will disable notifications in the event that they obtain between two and 5 messages weekly, and 60% will cease utilizing the app altogether in the event that they obtain greater than 5 weekly pushes.

I like to recommend beginning on the decrease finish and following your metrics intently; the fitting variety of push notifications can increase engagement, however too many can erode belief. As well as, keep away from sending messages in bursts, which might distract and annoy customers. When you’ve got a number of messages, mix them into as few as attainable, specializing in high quality over amount.

Push Notification UX: Ship Messages You’d Need to Obtain

As individuals use their cellular gadgets fairly than desktops for on a regular basis actions, push notifications are poised to turn into an much more in style means for organizations to speak with customers. Actually, many enterprise leaders imagine that cellular push communications will quickly be one of many most essential channels for reaching prospects.

The flexibility to ship notifications on to individuals’s cellular gadgets and interrupt them with out warning is a privilege. As a designer, you may adhere to cellular push notification finest practices by guaranteeing your messages are customized, participating, well-timed, and priceless to customers.

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